服务条款

How do I return or exchange an order?
1. Please locate the order that needs to be returned or exchanged and request a return authorisation. Please state the reason for the return and provide an invoice or screenshot to confirm the order number.

2. QokoriHome support will resolve your return or exchange within 1-3 working days.

3. In order to process the refund in a timely manner, please be sure to send a return notification to QokoriHome with the following information:

● Carrier name

● Tracking number

 ● For refunds, the refund will be processed within 3 working days from the date we receive your return package.

4. Refunds are expected to take up to 7 working days to be returned to your account.

●For exchanges, we will respond to your request within 3 working days.

●Once we receive your item, the new parcel will be dispatched within 3 working days and delivered within 5-7 working days.